Frequently Asked Questions (FAQs)

Welcome to the Hey Henna Mehandi Mart FAQ page. Here, we answer some common questions about our products, orders, and services. If you have any other queries, please feel free to reach out to us.

1. What products do you offer?

We offer a wide range of Henna & Mehndi essentials, including:

  • Henna powder, cones, and stencils
  • Aftercare oils
  • Mixing oils (like eucalyptus and tea tree oil)
  • Henna tattoo kits and accessories
  • Cosmetic products like body lotions and whitening creams

2. Do you ship internationally?

Currently, we only offer shipping within India. We are working on expanding to international shipping soon. Please stay tuned for updates.

3. How long will it take for my order to arrive?

We typically process orders within 1-2 business days. Shipping times may vary based on your location. You will receive tracking details once your order has been shipped.

Generally, orders can take anywhere from 3-7 business days for delivery depending on your location.

4. How are shipping charges calculated?

Shipping charges are calculated based on the weight and size of the package. The exact cost will be shown at checkout before you complete your purchase.

5. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can use the provided tracking number to track your order with the courier service.

If you need assistance tracking your order, please contact us at heyhennaa07@gmail.com or via WhatsApp at +91 92070 43325.

6. Can I change or cancel my order after placing it?

We process orders quickly, so please reach out to us as soon as possible if you need to make changes or cancel your order. We can attempt to modify or cancel the order if it hasn’t been shipped yet.

7. What is your return and refund policy?

We offer returns and refunds within 30 days of purchase for most products, as long as the items are unused and in their original condition. However, used oils and consumed products cannot be returned. For more details, visit our Refund & Returns Policy page.

If you receive a damaged or broken product, please contact us with a photo or video of the item for a replacement or refund.

8. How do I contact customer support?

If you have any questions or need help with an order, you can contact us through the following methods:

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on introducing them in the near future. Please check back for updates.

 

10. How do I care for my henna tattoo?

To care for your henna tattoo, we recommend applying Aftercare Oil after it has fully dried to help preserve the color and ensure it lasts longer. Avoid contact with water for the first 24 hours and try not to rub the area.

For detailed aftercare tips, please visit our Henna Aftercare Page or contact us if you need personalized advice.

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